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Service Desk Analyst

Job Details

Location
Melbourne C B D
Salary
Permanent Opportunity
Job Type
Full Time
Ref
JO-1911-535911
Contact
Christian Marchese
Posted
19 days ago
Service Desk AnalystAre you seeking a fresh challenge and an opportunity to work closely with inspiring leaders and innovative professionals with a variety of different skills? Our client in the utilities sector is looking for Service Desk Analyst for an ASAP start to provide them with service desk services to a standard that enables them to meet their business needs.

You will:
  • Ensure incidents and requests are resolved within defined service level objectives.
  • Ensure all changes are made within change management guidelines and agreed timeframes.
  • Provide excellent user service through appropriate escalation and notification for Incidents.
  • Support other ITIL processes as they engage with the IT Operations & Service Management framework.
  • Resolution of all incidents and requests within agreed SLA's.
  • Operational adherence to Incident Management process.
  • Processes & Procedures documented for all operational support tasks.
  • Knowledge base documentation written to assist in level 1 closing of problems/issues.
  • Windows server infrastructure uptime met to within SLA's.
  • Work effectively to achieve the key objectives provided by the Team Leader Desktop Support.
  • Provide, maintain and support the managed/standard desktop environments. 
You will have:
  • Demonstrated IT operational experience.
  • Experience in delivering support services across multiple clients and utilizing multiple support delivery mechanisms
  • The utilisation of SCCM and enterprise upgrade management tools
  • Office 365 experience (troubleshooting), OneDrive, etc
  • Comprehensive troubleshooting of user profile, application status (AppData issues)
  • Experience in the application of ITIL processes.
  • Extensive experience in large corporate desktop environments.
If you're interested in the above position please click 'APPLY NOW' or call Christian on 9236 7743