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Service Desk Analyst

Job Details

Location
Melbourne
Salary
Competitive
Job Type
Contract
Ref
JO-1911-536066
Contact
Donal McCann
Posted
23 days ago
  • Government Department - CBD Location
  • Contract until end of June - Strong chance of extension
  • Provide email and phone support
This position requires an experienced and customer focused Service Desk Analysts to be the first point of contact in a service desk environment.

Key Accountabilities
  • Provide direct customer support via phone, email, instant messaging or any defined Service Centre communication method.
  • Resolve or coordinate the resolution of all incidents and service requests.
  • Analyse incidents and service requests for correct prioritisation, classification and initial support requirements.
  • Provide and maintain a strong customer focus and support services
  • Provide support for applications, email and technology services
Skills & Competencies
  • Strong experience as a Service Desk Analyst
  • Good customer service skills
  • Good communication skills, both written and verbal, including a personable and professional phone manner
  • Experience working in a complex service desk environment
  • Experience providing comprehensive first level support for tools and applications for Microsoft Office products
We are seeking a self starter with ample amounts of initiative and EXCELLENT COMMUNICATION SKILLS, the ability and thorough understanding of the Technical side will ensure your transition into this position is seamless.

What's in it for you:
  • Strong chance of contract extension
  • Supportive Team Environment
  • CBD Location
Express your interest to Melissa Haddad by clicking the 'Apply Now' button below or contact on 9236 7732.