- Government Department - CBD Location
- Contract until end of June - Strong chance of extension
- Provide email and phone support
- Provide direct customer support via phone, email, instant messaging or any defined Service Centre communication method.
- Resolve or coordinate the resolution of all incidents and service requests.
- Analyse incidents and service requests for correct prioritisation, classification and initial support requirements.
- Provide and maintain a strong customer focus and support services
- Provide support for applications, email and technology services
- Strong experience as a Service Desk Analyst
- Good customer service skills
- Good communication skills, both written and verbal, including a personable and professional phone manner
- Experience working in a complex service desk environment
- Experience providing comprehensive first level support for tools and applications for Microsoft Office products
What's in it for you:
- Strong chance of contract extension
- Supportive Team Environment
- CBD Location