You will be responsible for:
- Provide Level 1/2 technical support for all IT Services in a B2C and B2B environment.
- Participate in and contribute to ICT Leadership meetings
- Escalate any areas of concern (skills gaps, potential problems) to senior management.
- Incident logging through in house ticketing system.
- Build strong relationships within the business to maximize perception of ICT Help Desk and its capabilities.
- Previous experience supervising a support team (1-2 years) in supporting Desktop, Laptop, Server and Network.
- Must have experience with Service Now Ticketing System.
- Excellent written and verbal communication skills, ability to work within a team and communicate at all levels.
- High-level problem solving skills and a strong work ethic, with the ability to multi task and work independently.
- Attention to detail and accurate recording of service delivery, incident resolution etc. and reporting skills.
To know more about this role please contact Alex Nguyen on +61 2 9223 9855 for a confidential discussion.
Only shortlisted applicants will be contacted for this role.