Service Desk Analyst

Job Title: Service Desk Analyst
Contract Type: Contract
Location: Brisbane
Salary: Government
Start Date: 2020-02-10
Reference: JO-2002-537892
Contact Name: Michael Tran
Contact Email:
Job Published: February 10, 2020 19:13

Job Description

This key government organisation is looking for multiple help desk operators to join the team on an initial 12-month contract! You will be working to support a number of major government departments so the ideal candidate will have experience within a client-focused environment.

  • Provide quality first point of contact for customers for ICT incidents and requests.
  • Respond to requests and incidents following the defined processes, including escalation procedures.
  • Maintain Service Desk processes, procedures and documentation in a way that supports and improves the service provision delivered by the Service Desk.
Your Experience
  • Microsoft Exchange 
  • Microsoft Active Directory 
  • Microsoft Windows Desktop and Tablet operating systems
  • Microsoft Office product suite 
  • Citrix
  • Data Network Communications
  • Mobile Technologies (iPhone and iPad)
  • Use of Intune Company Portal and RSA SecurID tokens for mobility solutions.
  • Ivanti Service Desk software (or similar)

To find out more, please "Apply for this job" or contact Matt Brearley or Michael Tran on (07) 3221 3333.

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