Job Search / IT & Support
Service Desk Analyst
Job Details
- Location
- Brisbane
- Salary
- Government
- Job Type
- Contract
- Ref
- JO-2002-537892
- Contact
- Michael Tran
- Posted
- 8 months ago
Responsibilities
- Provide quality first point of contact for customers for ICT incidents and requests.
- Respond to requests and incidents following the defined processes, including escalation procedures.
- Maintain Service Desk processes, procedures and documentation in a way that supports and improves the service provision delivered by the Service Desk.
- Microsoft Exchange
- Microsoft Active Directory
- Microsoft Windows Desktop and Tablet operating systems
- Microsoft Office product suite
- Citrix
- Data Network Communications
- Mobile Technologies (iPhone and iPad)
- Use of Intune Company Portal and RSA SecurID tokens for mobility solutions.
- Ivanti Service Desk software (or similar)
To find out more, please "Apply for this job" or contact Matt Brearley or Michael Tran on (07) 3221 3333.
Matt.Brearley@talentinternational.com
https://www.linkedin.com/in/mattbrearley1/
Michael.Tran@talentinternational.com
https://www.linkedin.com/in/michaeltntran/
For a list of all vacant positions, please see our website www.talentinternational.com