- Provide quality first point of contact for customers for ICT incidents and requests.
- Respond to requests and incidents following the defined processes, including escalation procedures.
- Maintain Service Desk processes, procedures and documentation in a way that supports and improves the service provision delivered by the Service Desk.
- Microsoft Exchange
- Microsoft Active Directory
- Microsoft Windows Desktop and Tablet operating systems
- Microsoft Office product suite
- Data Network Communications
- Mobile Technologies (iPhone and iPad)
- Use of Intune Company Portal and RSA SecurID tokens for mobility solutions.
- Ivanti Service Desk software (or similar)
To find out more, please "Apply for this job" or contact Matt Brearley or Michael Tran on (07) 3221 3333.
For a list of all vacant positions, please see our website www.talentinternational.com