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Service Desk Analyst

Job Details

Melbourne C B D
Job Type
Donal McCann
9 days ago
  • Melbourne CBD Location - Moving to Ballarat in 12 Months
  • Contract until end of June - Strong chance of extension
  • Provide email and phone support
This position requires an experienced and customer focused Service Desk Analysts to be the first point of contact in a service desk environment. It is located in the Melbourne CBD but the plan is to move the role to Ballarat in 12 months. If you live in Ballarat and are happy to commute for 12 month we encourage you to apply.

Key Accountabilities
  • Provide direct customer support via phone, email, instant messaging or any defined Service Centre communication method.
  • Resolve or coordinate the resolution of all incidents and service requests.
  • Analyse incidents and service requests for correct prioritisation, classification and initial support requirements.
  • Provide and maintain a strong customer focus and support services
  • Provide support for applications, email and technology services
Skills & Competencies
  • Strong experience as a Service Desk Analyst
  • Good customer service skills
  • Good communication skills, both written and verbal, including a personable and professional phone manner
  • Experience working in a complex service desk environment
  • Experience providing comprehensive first level support for tools and applications for Microsoft Office products
We are seeking a self starter with ample amounts of initiative and EXCELLENT COMMUNCIATION SKILLS, the ability and thorough understanding of the Technical side will ensure your transition into this position is seamless.

What's in it for you:
  • Strong chance of contract extension
  • Supportive Team Environment
  • Melbourne CBD Location
  • Moving to Ballarat in 12 Months
Express your interest to Donal McCann by clicking the 'Apply Now' button below or contact on 9236 7716.