Job Search / IT & Support
Service Desk Analyst
Job Details
- Location
- Perth
- Salary
- Competitive rate on offer
- Job Type
- Full Time
- Ref
- JO-2008-541664
- Contact
- Deborah Moreton
- Posted
- 14 days ago
If you have prior experience working for an MSP, and are looking to join a company that truly cares for its employees and promotes career development and progression from within, we would love to hear from you.
Role responsibilities include:
- Provide 1st level technical phone support to multiple clients / environments
- Set up workstations with computers and required peripheral devices (routers, printers etc.)
- Install and configure appropriate software and functions according to specifications
- Provide orientation and guidance to users on how to operate new software and computer equipment
- Perform troubleshooting to diagnose and resolve problems
- Ensure security and privacy of customer systems and data
- Maintain concise and up to date service tickets
- Must have previous experience working for an IT MSP company / environment
- 2 years' experience in a Level 1 Service Desk Analyst role
- Microsoft desktop / workstation support experience
- MCP and/or CompTIA A+ level certification
- Cisco CCENT level networking support skills
- ITIL Foundations certification
- Excellent communication skills and a highly professional phone manner
- Genuine customer service focus
- Self-starter who can work both on their own and as part of a collaborative team