Our client is an established IT managed service provider (MSP) who are WA focused, owned and operated. In building-out their existing team, an opportunity exists for an enthusiastic Level 1 Service Desk Analyst to join the team on a permanent and full-time basis.

If you have prior experience working for an MSP, and are looking to join a company that truly cares for its employees and promotes career development and progression from within, we would love to hear from you.

Role responsibilities include:

Provide 1st level technical phone support to multiple clients / environments
Set up workstations with computers and required peripheral devices (routers, printers etc.)
Install and configure appropriate software and functions according to specifications
Provide orientation and guidance to users on how to operate new software and computer equipment
Perform troubleshooting to diagnose and resolve problems
Ensure security and privacy of customer systems and data
Maintain concise and up to date service tickets

You will have the following experience:

Must have previous experience working for an IT MSP company / environment
2 years' experience in a Level 1 Service Desk Analyst role
Microsoft desktop / workstation support experience
MCP and/or CompTIA A+ level certification
Cisco CCENT level networking support skills
ITIL Foundations certification
Excellent communication skills and a highly professional phone manner
Genuine customer service focus
Self-starter who can work both on their own and as part of a collaborative team

If you are interested in finding out more, or to apply for this fantastic opportunity, please send in your updated CV to Tracy Dhir OR Edwin Foo by clicking the "APPLY NOW' button. For a list of all vacant positions, please visit our website www.talentinternational.com or call us on 08 9221 3300.