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Service Desk Analyst - Level 1/2

Job Details

South Australia
3 month Contract (possible extension)
Job Type
Taliya Pagnozzi
17 days ago
Based in North-West of Adelaide, our client is looking for dynamic and well-experienced Service Desk Analyst - Level 1/2

You will be responsible for providing Level 1/2 Help Desk services within a key operating unit responsible for supporting the business units throughout South Australia. You will provide key frontline customer service support.

 More specifically;
  •  Providing efficient and effective level 1/2 help desk support for standard desktop applications, and other approved and installed software on personal computers
  • Preparing and distributing information in relation to access to users across the network or by other means
  • Monitoring the progress of escalated issues and updating customers on status.
  • Communicating major incident, planned outages and future operation changes to users of the network.
  • Assisting in the planning, development, and delivery of standard desktop application support, and self help tools and applications.

Required Experience:

  • Customer Service background
  • At least 1 year of experience in a similar formal Help Desk environment and with the following Technical tools: - call logging system - Windows XP, Office 2003 - Active Directory, LAN & WAN technologies - Remote Tools (Dameware, SMS Management Console).

Key Attributes:

  • Outstanding communication and customer care/services skills.
  •  IT problem- solving skills including the ability to explain solutions clearly in technical and non-technical terms.
  • Organizational skills and the ability to keep accurate work records.

Highly regarded Qualifications:

  • Certificate II, III or IV in Customer Service related discipline.
  • Certificate III or IV in Information Technology.
  • Microsoft Certified Help Desk Technician
  • HDI Customer Support Specialist

If this sounds of interest, please send us your resume immediately or click on the "Apply" button below, or contact Taliya for a confidential chat on 82281570