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Service Desk Analyst - NV1/NV2

Job Details

Must hold NV1 or NV2 Clearance
Job Type
Full Time
Vimal Venugopal
14 days ago
  • Permanent role | Defence 
  • Northern Suburbs
  • Must have a current NV1 or NV2 Defence Clearance
As a Service Desk Analyst, you will be responsible for the provision of a range of high-quality customer services to support the efficient and effective operation of the client's IT environment. This includes core and other relevant organisational applications, and related ICT infrastructure.

What skills and qualifications do I need?
  • Demonstrated skills and experience in a customer service environment including dedicated customer service training.
  • IT Service Desk or other IT Client Support experience.
  • Experience supporting a corporate Windows environment
  • Ability to work in a complex environment with clients and colleagues located across multiple sites
  • Desktop troubleshooting and request fulfilment:
  • Windows 10, Windows 7, Office 365 & Standalone Support
  • Printing, Software installation and troubleshooting
  • Network troubleshooting
  • Remote troubleshooting (where required)
  • Software and Hardware diagnostic skills and building/upgrading PC's
Sound like you? Please contact us @ 08 8228 1555 for a confidential chat or Email us your resume through SEEK as our client is prepared to fill this role quickly.