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Service Desk Analysts - Contract/Permanent

Job Title: Service Desk Analysts - Contract/Permanent
Contract Type: Full Time
Location: Australian Capital Territory
Industry:
Salary: $45000.00 - $65000.00 per annum
Start Date: 2019-11-13
Reference: JO-1911-535809
Contact Name: Steven Jobson
Contact Email: steven.jobson@talentinternational.com
Job Published: November 13, 2019 15:03

Job Description

  • Permanent/Contract opportunites available
  • ServiceNow experience preferred
  • Shift work - with allowances

As a Service Desk Analyst, you will act as a first contact point to provide a high level of customer service and ensure a positive experience and reputation is built within a customer base.

You will also be required to be on a 24x7 roster providing first and second level IT support to customer ensuring Faults, Service Requests, Incidents and Problems are managed to the agreed service levels and processes.

Required experience
  • Extensive experience in IT Help Desk/Service Desk environments
  • A demonstrated ability to interpret data and work with limited technical guidance on moderately complex tasks
  • The ability to understand issues that may have a high corporate impact and require escalation to management
  • Good level of understanding of IT environments including the use of ITSM tools
  • Demonstrated and strong experience in following procedures
  • Highly developed interpersonal, representation and communication skills, including a proven ability to develop, influence and maintain working relationships at senior levels.
  • Strong customer service experience
  • ITIL Foundation Certification (preferred)
  • ServiceNow experience (preferred)

To be considered, please click the 'Apply Now' button.