Service Desk Manager - IT Managed Services

Job Title: Service Desk Manager - IT Managed Services
Contract Type: Full Time
Location: New South Wales
Salary: Competitive da
Start Date: 2020-02-24
Reference: JO-2001-537152
Contact Name: Kiri Evans
Contact Email:
Job Published: February 24, 2020 10:04

Job Description

  • Sydney CBD Location
  • Australian Contact Centre Solutions Provider
  • Permanent Career Opportunity
Due to increased business growth, we have an exciting opportunity for a Service Desk Manager, to join an Australian owned and based company in Sydney CBD.

Your day to day responsibilities will be as follows:
  • Service Desk/Contact Centre Centre Team Leader experience ideally within a B2B IT Systems business/ IT Managed Service Provider 
  • Exposure managing a team of 5+ Contact Centre Specialists within a complex technical environment
  • A high level of technical service desk contact centre technology understanding - Genesys preferred
  • Ensure a high level of customer SLA's are delivered with exceptional customer service.
  • Day to Day mentoring and team leadership including training and reporting to the senior leadership team
  • Relevant ITIL certifications are expected
  • The ability to establish and implement best-practice business solutions and create a high performing team culture
All candidates must be currently based in Sydney with full Australian working rights.

This is a permanent position with a competitive salary package available.

For more information, please contact Scarlett Cooke -