Role- To provide Level 1 and 2 customer focused support services via the clients service desk.
- Answering calls and emails to the Service desk
- Creating tickets for all calls and emails received
- Providing trouble shooting assistance to users
- Responding to request for information
- Escalation of issues to level 2 where required
- Technical or vocational ICT qualifications or significant Level 1 ServiceDesk job experience
- Sound conceptual, analytical and problem-solving skills.
- Microsoft Office experience
- Excellent telephone manner and good interpersonal skills
- Good communication (written and verbal) and interpersonal skills.
To submit your application, please click the "APPLY NOW' button below and attach your C.V (in Word) If you require any further information please contact Tracy Dhir or Simon Prue at Talent International on (08) 9221 3300 or Tracy.Dhir@talentinternational.com