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Service Desk Team Leader

Job Details

Location
Geelong
Salary
$ Negotiable + on-call
Job Type
Contract
Ref
JO-2012-544471
Contact
Kylie McManus
Posted
30 days ago
Opportunity
Great Service Desk team leadership role within a large federal government department with a nationally distributed user base. This is an initial 6 month contract with the potential to extend a further 2 years. Geelong Based. Competitive rate and on-call allowances.

Role
  • Accountable for overseeing the operation of the 8 member Service Desk reporting into the Assistant Director
  • Lead the team from the front to respond to Level 1/2 phone and email requests, escalating to relevant ICT teams where necessary
  • Deliver support and training to the team 
  • Manage the support roster
  • Drive customer service excellence
  • Drive ITIL based incident management, SLA's and process excellence
  • Develop Service Desk reports and work with the Assistant Director
  • Assist team members with any difficult escalations

Requirements
  • Minimum 3+ years in a Service Desk Team Lead role
  • Experience in a busy, high volume national Service Desk supporting 10-20,000 + staff/users
  • Experience in government highly valued
  • JIRA/Jira Service Desk or other ticketing systems  (Remedy, ServiceNow) 

The Service Desk operates Monday to Friday 7am to 7pm across all Australian time-zones.

Apply 
Jarrodd.Edwards@talentinternational.com | 0438 661 623 
 

Expired job