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Service Management Analyst

Job Details

Location
Brisbane
Salary
Competitive Market Rates
Job Type
Contract
Ref
JO-2012-544531
Contact
Rory Danagher
Posted
29 days ago
SERVICE MANAGEMENT ANALYST
  • 3-month initial + 2 x 12-month extensions
  • WFH options
  • Competitive Rates
Talent International are currently recruiting for a Service Management Analyst to work for one of our key clients within the transportation sector. This position is initially a 3-month engagement with the intention to extend on two 12-month optional engagements for the suitable candidate.

ROLE DUTIES 

The Information Technology (IT) Service Management Analyst will provide expert experience supporting and developing an effective Service Management design and implementation plan with a focus on a hybrid customer/supplier managed solution/service approach for cloud hosted application solutions and capability.

The role will bring excellent knowledge of IT services and operations and the ability to take a customer-centric approach to IT service management within the context of bridging the gap between on-premise and cloud hosted IT systems.

The Service Management Analyst will ensure the definition and delivery of services within existing (Information Technology Infrastructure Library) ITIL frameworks and assist in ensuring the Service Management processes for the solution is fit for purpose and are seamlessly adopted throughout the organisation for the cloud solutions being delivered. The role will take on the responsibility of defining support services, documentation, establishment and improvement of Information Technology Service Management (ITSM) processes within the context of the implementation scope of the program.
 
SKILLS & EXPERIENCE
  • 7 to 10+ years' experience designing, implementing, supporting and evolving ITIL Service Management frameworks within large complex organisations and ICT environments. 
  • ITIL Certified in V3 framework as a minimum. ITIL V4 framework certification desirable.
  • Solid background in ITIL and ITSM principles and practices. Demonstrated recurring roles.
  • Demonstrated experience producing new Service Management Designs and establishing Service Management Implementation Plans
  • Experience with ITSM platform ServiceNow - must have
  • Tertiary qualified in IT desirable.
HOW TO APPLY

To find out more, please "Apply for this job" or contact Rory Danagher at rory.danagher@talentinternational.com or (07) 3221 3333.