Service/Help Desk Analyst

Job Title: Service/Help Desk Analyst
Contract Type: Contract
Location: Brisbane
Salary: Industry leading organisation!
Start Date: 2019-09-12
Reference: JO-1902-527626
Contact Name: Michael Tran
Contact Email:
Job Published: September 12, 2019 17:28

Job Description

Our client is a well-established organisation and it is also one of Australia's largest entertainment companies who happen to be looking for someone to support their ICT solutions. The company is seeking a proactive and positive individual to be the first line of support for ICT incidents.

The organisation is going through a period of significant transformation so this would be a great opportunity for growth for the right individual and there is a lot of work to be done. You will be exposed to new technologies which will also allow you to develop new skills.

  • Provide a quality first point of contact for customers for ICT incidents and requests.
  • Respond to requests and incidents following the defined processes, including escalation procedures.
  • Maintain Service Desk processes, procedures, and documentation in a way that supports and improves the service provision delivered by the Service Desk.
Essential Qualifications:
  • Experience with ServiceNow or other ticketing tools
  • Experience with Microsoft Active Directory

There is also a wide range of benefits on offer from the client! To find out more, please "Apply for this job" or contact Michael Tran or Matt Brearley on 07 3221 3333.

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