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Service/Help Desk Analyst

Job Details

Government department
Job Type
Michael Tran
12 days ago
Working with this large government department you'll join an existing service desk team as an operator providing support to a diverse user base of government clients.

  • Provide a quality first point of contact for customers for ICT incidents and requests.
  • Respond to requests and incidents following the defined processes, including escalation procedures.
  • Maintain Service Desk processes, procedures and documentation in a way that supports and improves the service provision delivered by the Service Desk.
Ideal Candidate:
  • Microsoft Exchange, Active Directory, Office product suite experience
  • Experience with LANDesk Service Desk software or other ticketing tools
  • Experience with WebCC call management software
  • Experience with Microsoft Windows Desktop and Tablet operating systems
  • Experience in supporting Apple and Samsung mobile devices using Mobile Iron
  • Experience providing excellent customer service to a diverse client base
  • Advanced communication skills in responding to various clients
  • Extensive experience in problem-solving and troubleshooting techniques
  • Extensive technical knowledge background to work within a dynamic team environment
  • ITSM Service Desk software experience
  • Experience working in a government department

Please "Apply for this role"  or contact Michael Tran or Matt Brearley on 3221 3333 for further information.

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