Service Transition Analyst

Job Title: Service Transition Analyst
Contract Type: Contract
Location: Canberra
Salary: Competitive
Start Date: 2020-05-08
Reference: JO-2005-539853
Contact Name: Wanya Eggler
Contact Email:
Job Published: May 08, 2020 17:26

Job Description

  • Minimum Baseline Security Clearance required
  • 12 month contract with extension option
  • Experience in Service Transition and Service Design

About the Role
As a Service Transition Analyst you will work alongside the Service Delivery Manager and Project Management team to ensure that new and changing services are successfully transitioned in line with key deliverables.
This role requires the right individual to have a proven history in Service Design and Service Transition, and to take ownership of the service transition processes. You will also need to:
  • Ensure the effective transfer to Service Operations
  • Liaising with both internal and external stakeholders
  • Ensuring that all plans/policies are in place for all agreed services
  • Create and maintain the Service Risk Register (SRR)
  • Take accountability for the transition of new or changed services into BAU
  • Own service transition processes and ensure these are communicated to all stakeholders and followed throughout the Service Transition across the organisation.
  • Support the delivery of key requirements through the Service Transition by providing ongoing support and expertise
  • Ensure all Service Design and end to end support models are reviewed and implemented for any changed or new services
Skills and Experience
  • ITIL V3 Foundation (minimum)
  • Experience in Service Transition and Service Design
  • Experience working in an AGILE Software Development environment
  • Experience in Risk Management, Service Improvement and Stakeholder Management
  • Experience in end-to-end service management to user populations of over 500

It is a requirement of this position that the successful candidate must be an Australian Citizen and hold a minimum Baseline Security Clearance.

How to apply
To apply for this opportunity, please submit your application to Erin McDonald at Talent International by clicking the "APPLY NOW' button below. Alternatively, please contact Erin at Talent International on 02 6129 6320 or for any further information on this position.