- 12 month initial contract +
- Melbourne CBD location
- Financial organisation
The ideal candidate will have the following experience;
- Thorough understanding of ITIL/ITSM processes
- Configuration/Customization of the Service Now system, including creating workflows
- Build service requests from customer requirements including requests, request items and tasks using workflows -to manage data flows from the customer to the support teams providing the service
- Uses scripting tools and Service Now functionality create script to automate rote tasks being done in Service Now.
- Experience in ITOM - CMDB, Discovery and integration with other external module (Jira, Flexera and other integrations)
- Performs integrations and process automation using Service Now Orchestration.
- Experience in Integrations with 3rd party tools using (web services, SOAP, email, MID, etc.)
- Service now implementation experience in ITSM modules (Incident, Problem, Change, CMDB & Asset)
Call Melissa Haddad on 9236 7732 or email firstname.lastname@example.org