Snr Service Desk Analyst/Team Leader - 600+ users

Job Title: Snr Service Desk Analyst/Team Leader - 600+ users
Contract Type: Contract
Location: Western Australia
Salary: Competitive hourly rate
Start Date: 2018-02-21
Reference: JO-1802-517031
Contact Name: James Hardley
Job Published: February 21, 2018 17:56

Job Description

Our client and role: 

Our client, an industry leading WA Employer of Choice are seeking the skills and services of a Snr Service Desk Analyst/Team Leader for an initial 3-month contract assignment to commence ASAP.

Core duties within the role will include providing enterprise support services to a user base of 600+, fault finding, system support, general desktop rollout as well as supporting the levels 1-2 team with phone/remote support using the ServiceNow ITSM tool.  Our client is looking for a customer delivery champion/leader that wishes to be a part of Perth's most close-knit, enterprise user support teams.

Key requirements within the role:
  • Providing IT support, maintenance and provisioning services for end-user computing devices (mobile and non-mobile), software, applications, peripherals and portable communications devices.
  • Leading a small service support team of (5) resources +
  • Assisting in the preparation and maintenance of relevant documentation.
  • Supporting and reinforces endorsed principles across all operational and project activities.
  • Undertaking approved project work and assists the Projects and Process team, as required.
  • Adhering to document policies and processes across all activities.
  • Supporting a continuous improvement environment and ensures that knowledge of contemporary ICT technology and Best Practice is gained and maintained. Where appropriate, identifies opportunities to enhance the customer's experience.
What is required for this role?
  • Experience managing a small Service Desk team.
  • Commercial experience in managing/overseeing SLA/Incident Management
  • ITIL v3 Foundation minimum.
  • Experience in the use of ITSM tool, ServiceNow (or equivalent, albeit ServiceNow working knowledge and ability to report is a definite advantage).
  • A strong focus on people development, process adherence, rostering.
  • Excellent communication skills.
  • Strong ability to work under pressure with conflicting deadlines & changing priorities
  • A motivated, "People Person'.
What's in it for you?​
  • Long term contract.
  • Onsite parking. 
  • Earn Virgin Velocity points for each hour worked via our Talent Engage contractor portal. 
  • Enterprise client environment. 

Then please forward your CV via the link below, to James Hardley @ Talent. Or call, 0892213300 for further info! Note - Due to the urgency of this assignment, only Perth based candidates can be considered at this time.