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Support Administrator

Job Details

Job Type
Michael Tran
3 months ago
This key government organisation is looking for a Support Analyst to join the team on an initial 8-month contract to help manage business enterprise applications for this organisation's internal and external customers.

  • Provide a single clear point of contact for all operational incidents and service requests for external and internal clients and users of applications under management
  • Register all incidents and service requests raised with the team directly or as a result of the second level support network
  • Manage the incident life-cycle, including closure and verification
  • Ensure incidents and service requests are closed once finalised
  • Manage internal and external service providers to deliver agreed services
  • Provide first point of call resolution, or assign to an appropriate technical support group
  • Provide seamless integration with the next level of support
  • Prioritise and manage escalation, resolution and feedback for each incident or service request according to defined service levels
  • Report on incidents, service performance and performance trends
Your Experience
  • Practical experience supporting software applications, including technical and client liaison
  • A broad understanding of service management principles and practices and how that is applied to an operational environment
To find out more, please "Apply for this job" or contact Michael Tran or Matt Brearley on:

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Expired job