Job Description
Responsibilities
- Provide level 1 & level 2 support (Help desk and desktop support) to client base
- Monitor and process routine incoming help desk requests
- Ensuring all requests are managed professionally, timeframes are met and follow-up actions are executed
- Troubleshoot technical issues and perform remediation
- Work with third level teams to either escalate incidents or obtain technical information
- Review and update documentation such as knowledge base and asset register.
- Progress IT requests such as hardware imaging and software installs
- Provide level 1 and level 2 support to IT initiatives being progressed by the department
- Participate in team meetings
- In depth knowledge of Windows operating systems
- Experience supporting an enterprise environment
- Knowledge of Microsoft Office 365
- Knowledge of desktop devices, including PC's, laptops, tablets and iPhone
- Experience with installation/troubleshooting of software and hardware faults
- Strong analytical and problem-solving skills to be able to diagnose, technical and hardware issues
- Excellent customer service skills and phone etiquette
- An understanding of ITIL processes (incident, change, and problem management)
- Experience managing Active Directory objects
- Experience working in an ITSM platform such as ServiceNow
- Microsoft System Centre Configuration Manager (SCCM)
- Citrix
- SharePoint
- Mobile Device Management (MDM) tools
- Scriptingautomation i.e. PowerShell
To find out more, please "Apply for this job" or contact Matt Brearley or Michael Tran on (07) 3221 3333.
Matt.Brearley@talentinternational.com
https://www.linkedin.com/in/mattbrearley1/
Michael.Tran@talentinternational.com
https://www.linkedin.com/in/michaeltntran/
For a list of all vacant positions, please see our website www.talentinternational.com