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Support Engineer (Level 1 & Level 2)

Job Details

Brisbane CBD Location
Job Type
Michael Tran
about 1 year ago
This key government department is looking for a proactive support officer to join their team in 2020 for an initial 3-month contract! You will be responsible for providing desktop and service/helpdesk support (face-to-face and remote) to their client base.

  • Provide level 1 & level 2 support (Help desk and desktop support) to client base  
  • Monitor and process routine incoming help desk requests
  • Ensuring all requests are managed professionally, timeframes are met and follow-up actions are executed
  • Troubleshoot technical issues and perform remediation
  • Work with third level teams to either escalate incidents or obtain technical information
  • Review and update documentation such as knowledge base and asset register.
  • Progress IT requests such as hardware imaging and software installs 
  • Provide level 1 and level 2 support to IT initiatives being progressed by the department
  • Participate in team meetings
Your Experience
  • In depth knowledge of Windows operating systems
  • Experience supporting an enterprise environment  
  • Knowledge of Microsoft Office 365
  • Knowledge of desktop devices, including PC's, laptops, tablets and iPhone
  • Experience with installation/troubleshooting of software and hardware faults
  • Strong analytical and problem-solving skills to be able to diagnose, technical and hardware issues
  • Excellent customer service skills and phone etiquette
  • An understanding of ITIL processes (incident, change, and problem management)
  • Experience managing Active Directory objects
  • Experience working in an ITSM platform such as ServiceNow
Highly Desirable 
  • Microsoft System Centre Configuration Manager (SCCM)
  • Citrix
  • SharePoint
  • Mobile Device Management (MDM) tools
  • Scriptingautomation i.e. PowerShell

To find out more, please "Apply for this job" or contact Matt Brearley or Michael Tran on (07) 3221 3333.

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Expired job