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System Administrator (MS Dynamics CRM 365)

Job Details

Job Type
Michael Tran
6 months ago
This key government organisation is looking for a CRM Systems Administrator to join the team on an initial 12-month contract. You will be responsible for managed supported systems which includes resolving tickets, configuration, customisation and providing general help around CRM capability.

  • Provide a single clear point of contact for all operational incidents and service requests for all clients and users of applications under management;
  • Register all incidents and service requests raised with the team directly or as a result of the second level support network;
  • Manage the incident life-cycle, including closure and verification;
  • Ensure incidents and service requests are closed once finalised;
  • Manage internal and external service providers to deliver agreed services;
  • Provide second point of call resolution, or assign to an appropriate technical support group;
  • Provide seamless integration with the next level of support;
  • Prioritise and manage escalation, resolution and feedback for each incident or service request according to defined service levels;
  • Report on incidents, service performance and performance trends;
  • Manage the operation of an increasing number of CRM applications transitioning from project to support;
  • Coordinate releases of CRM applications.
Your Experience
  • Practical experience supporting Microsoft Dynamics CRM, including release management and incident management
  • Practical experience supporting bespoke software applications, including technical support and client liaison

To find out more, please "Apply for this job" or contact Matt Brearley or Michael Tran on:

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