Job Description
The successful candidate will need to have:
- 5+ experience in Desktop Engineering, preferably within an enterprise level or vendor environment
- Strong experience with enterprise deployment and management tools (i.e. SCCM)
- Strong experience in integrating and deploying drivers, BIOS and other updates into a managed fleet
- Experience facilitating large and enterprise scale SOE management.
- Hands-on experience with Active Directory & Group Policy Management
- Scripting ability (PowerShell, VBScript, Batch, TSQL)
- Managing change and incident in a ITIL environment.
- Incident Resolver - 3rd level support of SOE related Incidents and work orders. Take ownership of high priority issues and assist others when is required.
- Technology Support - support and troubleshooting for SOE/SCCM related issues, daily monitoring any uncertain/unexpected issue occurred within SCCM/SOE and remediate within the possible timely manner (or provide advices and options to upper management)
- Transition - Project to BAU Transition activities including process, defects, testing, meetings
- Knowledge management - assist with create KBA, consulting KBA, define BAU support activities