Technical Business Analyst

Job Title: Technical Business Analyst
Contract Type: Contract
Location: Melbourne
Salary: Competitive
Start Date: 2019-07-04
Reference: JO-1907-531817
Contact Name: Sean Mantri
Contact Email:
Job Published: July 04, 2019 17:43

Job Description

  • 6 months ongoing contract
  • Start ASAP
  • Australia-wide Contact Centre program
My client who is an enterprise organisation is on the looking for a Technical Analyst to work on the development and delivery of new Contact Centre Technology including a Cloud-Based Telephony, IVR and Knowledge Management. You will work with the business, project teams and vendors to ensure all technical needs are documented, assessed and that the technology is configured to fully meet all business needs in scope for the project

  • 5+ yrs Technical Analysis or similar experience ideally within Contact Centres, Telephony and Networks
  • Knowledge of IP Telephony or related cloud technologies e.g. AWS, NICE, Genesys, ACD, networks, email, chat messaging, call recording, WFM
  • Excellent stakeholder management skills
  • Strong vendor management skills
  • 6 months ongoing contract - 3-year program
  • Start ASAP
  • Central CBD location
If you would like to know more please contact Sean Mantri on 03 9236 7724 or hit Apply Now


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