- $35.00 - $40.00 per hour
- Job Type
- Simon Prue
- 9 days ago
Role- To provide high levels of customer and technical support to client stakeholders and systems on a 7 day a week roster covering early mornings/evenings.
- Monitoring real time transactions, data communication, hardware, software, and physical environmental systems to ensure the availability of key operational systems.
- Perform and monitor key operational systems, process, activities and requests relating to the business and its products, to meet business objectives.
- Identify and assist with resolving and recording of technical and operational problems, whilst working in a team to provide evidence base solutions for consideration towards resolution.
- Recording of operations duties and incidents with a high level attention to detail and escalation to higher levels.
- Prepare accurate and precise data on aspects of business systems for the purpose of reporting outcomes of activities and incidents.
- Experience supporting practises with the monitoring of data communication, hardware, software, and physical environmental systems in an On-line environment.
- Good conceptual and analytical skills to be able to identify, resolve and record technical and operational problems when under pressure within a shift environment to achieve desired outcomes.
- Demonstrated experience in identifying, analysing and providing evidence based solutions for recommendations on incidents and improvements.
- Experience in coordinating and communicating operational activities, processes, and tools for supporting availability of systems in an online environment.
- Sound communication skills with an ability to communicate in a clear and concise manner both verbally and written.
- Experience with MS Office applications and attention to detail when dealing with data.
If you match the selection criteria and are interested in finding out more about the position, please click the "APPLY NOW' button below and attach your C.V (in Word). For further enquires please contact Tracy Dhir on 9221 3300