User Researcher - December 2020

Job Title: User Researcher - December 2020
Contract Type: Contract
Location: Australian Capital Territory
Salary: $100.00 - $120 per hour
Start Date: 2020-01-10
Reference: JO-2001-537040
Contact Name: Steven Jobson
Contact Email:
Job Published: January 10, 2020 15:06

Job Description

As an experienced User Researcher, you will be required to advise, plan, conduct and lead research activities in collaboration with team members, stakeholders, and subject matter experts as part of a multi-disciplinary team, and identify opportunities for service improvement, and generate clear, actionable insights using simple English.

You will be required to inform journey maps and communicate findings effectively to numerous stakeholders, including team members, product owners and executives. A strong ability to build rapport, and manage relationships and stakeholder expectations is necessary to be successful in this role.

Other requirements of the position include:
  • Champion a customer-centric and holistic approach to service delivery with a focus on gaining a true, end-to-end understanding of services, through an in-depth understanding of human behaviour (customers and staff), and enable meaningful service improvements.
  • Lead Discovery and user research activities to understand user needs and inform decision-making and strategy by taking the lead in identifying appropriate research questions and methods, planning and undertaking a range of quantitative and qualitative research, and synthesising findings into actionable insights.
  • Develop and maintain frameworks and internal process models for stakeholder engagement, user research, and evaluation activities and providing guidance for usability testing, co-design workshops and design sprints ensuring correct application of the whole of government Digital Service Standard. 

Essential criteria
  • Demonstrates relevant experience leading, planning, and undertaking qualitative and quantitative user research activities and overseeing expert advice from multiple sources, to provide coherent advice to further organisational objectives.
  • Demonstrated experience in planning and driving user research activities; determining the approaches and methodology for generative research and evaluation of systems, products and services (usability and accessibility).
  • Experience in mapping, synthesising research, developing insights, and clearly articulating and presenting findings to inform and drive decision, through the development of user journey's, experience maps, and customer storyboards.
  • Demonstrated knowledge and understanding of human factors with relevant experience in managing bias within research and a genuine interest in understanding human needs and behaviours.
  • Tertiary Qualifications in a research related discipline (User Research, Design, Psychology, Anthropology, etc.), or substantial experience in running research and usability testing activities.
  • Experience in developing and facilitating co-design workshops, design sprints and agile ceremonies with various stakeholders.
Desirable criteria
  • Experience working within an IT delivery team
  • Data Analysis capability
  • Experience using data visualisation tools

Please contact Jarryd on 02 6285 3500 for more information


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