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User Researcher - NSW

Job Details

New South Wales
Job Type
Deqa Omer
10 months ago
User Researcher
  • $$$ Negotiable 
  • 6 - 12 months contracts starting ASAP
  • Australian Citizenship required
As a User Researcher, you are responsible for helping your team develop a deep understanding of your service's users, their behaviours and their needs. You will take the lead on planning and carrying out a wide variety of user research activities in line with the organisations Service Design and Delivery process.  

Key duties and capabilities:
  • Work in a multidisciplinary team to ensure the identification and prioritisation of the work that benefits users.  
  • Plan and conduct a range of research including contextual enquiry, usability testing, depth interviews, diary studies and other research techniques as relevant.
  • Provide actionable insights to your team to help enable the design of successful, user focused services.
  • Create design hypotheses to improve the service and work with your team to run design experiments.
  • Identify user needs and ensure that your team understands them and keeps user at front of mind when making product and prioritisation decisions.  
  • Have previous experience in agile and work at pace as part of an agile multi-disciplined team. 
  • Ability to articulate clear and actionable insights and recommendations, and in multiple ways (such as service maps, customer journeys etc).
To apply for this opportunity, please submit your application in Word format only to Deqa Omer at or by clicking the "APPLY NOW" button below.


Expired job