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Workforce Planner

Job Title: Workforce Planner
Contract Type: Contract
Location: Melbourne C B D
Industry:
Salary: Competitive
Start Date: 2019-09-17
Reference: JO-1909-534149
Contact Name: Cammy Phung
Contact Email: cammy.phung@talentinternational.com
Job Published: September 17, 2019 17:19

Job Description

Seeking an experienced Workforce Planner for a contract engagement up until 30th of June, 2020 - with a high view of extension, to support the Workforce Planning team and develop workforce planning documents for a major transformation program.

Key Responsibilities
  • Strategic workforce plan, an implementation plan to transition the workforce from current to future state.
  • Generate schedules using Genesys WFM
  • Track and oversee the delivery of workforce planning activities, including ensuring co-ordination and integration of activities with other projects across the program.
  • Develop documentation related to workforce analysis and planning.
  • Provide advice on the change components of workforce planning, analysis and design.
Key Requirements
  • Has a successful track record of achieving results in a similar role undertaking workforce planning
  • Experience developing workforce planning documents
  • Strong experience using Genesys WFM
  • Produce workload forecasts - voice and non-voice contact centre activities

What's in it for you?
  • Initial contract engagement with long term extensions 
  • CBD location
  • Great initiative program
  • Federal Government
Successful candidates must have Australian Citizenship

For more information on the role - please contact Cammy on 03 9236 7715. Only shortlisted candidates will be shortlisted. 
 

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